Frequently asked questions

Palram – Canopia kits are specifically designed for DIY assembly. Large products can usually be assembled by two handy people. Follow the assembly instructions carefully. Work gloves are strongly recommended when sliding panels. Always wear shoes and safety goggles when working with extruded aluminium.

The stability and long-term usability of grounded products rely heavily on preparing a firm foundation for placement and fixing. The foundation must be level and sized to match the product’s dimensions, with room to spare for access and ventilation. Without a firm foundation the product may warp, windows or doors may not close properly, the frame may be damaged and the product may fail in high winds and extreme weather.

The foundation must also drain water away to prevent stagnation and the growth of algae, insects and so on. The surface must be solid, such as concrete.

The manufacturer specifies the correct anchoring for each kit on different types of ground, such as concrete, deck, asphalt, pavers or solid ground. You can find these instructions in the assembly instructions, which can be downloaded from each product page on our website. Please follow the manufacturer’s instructions.

Some of our products may require building and planning permission. We recommend contacting your local council about council approval requirements, as they have the specific regulations and guidelines for your area. Please note that we do not handle council approvals ourselves.

We can help by providing the necessary documents, such as the engineering certificate, calculations and assembly instructions. To proceed, please email us at info@tiptopyards.com.au and tell us which product you are after and your location, including your state (for example NSW).

We do not do installation ourselves. Contact us with your location and the product you are after, and we will send you the details of an installer in your area.

We specialise in selling and supplying pre-manufactured kits, and we do not provide installation or installation quotes ourselves. Depending on your location, we may be able to recommend a local installer who can help with the installation and quote for their services. Please send us your location and we will do our best to help.

Only specific kits are designed to be extended, and only with the designated Palram – Canopia extension kits. Extendable products are noted on the product page on our website, and in the assembly instructions, where the “Extendable Product” mark appears in the bottom right corner of the cover.

Snow load and wind resistance appear on the cover page of the assembly instructions for every relevant product. Assembly instructions are supplied with each product and can also be downloaded from the product page.

The Palram – Canopia kits are designed as complete products and are not meant to be modified. Any modification is solely the customer’s responsibility and will void the warranty.

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Polycarbonates are a group of thermoplastic polymers. Their strength and toughness allow them to be used as either commodity or engineering plastics. They have a superior service temperature range, impact resistance and optical quality. For more information see Why Polycarbonate?

Polycarbonate inherently absorbs up to 100% of harmful UV radiation. It provides complete protection, but to keep its properties and integrity for many years it needs to be protected. Palram – Canopia polycarbonate panels for exterior use have an embedded UV-protective layer that must be installed facing out towards the sun.

Twin-wall and multi-wall panels have a “This side out” marking (see the example). Please install them accordingly and remove the marking after installation.

Before installation, think about the car’s route into and out of the carport, and your route from the car to the house and back. Mark the pole positions on the ground and make sure the vehicle can enter the carport safely. This is very important when the entryway is curved.

Make sure there is enough space for the carport itself: walls, fences, balconies and trees can become obstacles. See all our carports.

Yes, the carport can be relocated, even after it has been installed and anchored in its final location. Please make sure at least two people do this.

The patio cover’s structure and design allow flexible positioning of the poles and wall mounting plate, so you can set the height you need at the wall connection, the distance from the house and the spacing between the poles at the front.

Yes. Once your payment has cleared and we let you know the product is ready for pickup, you can collect it from the warehouse. Most stock is stored in our Melbourne warehouse, so we may need to transfer it to a warehouse closer to you. The warehouses are in Sydney, Melbourne, Brisbane and Adelaide. There is no cost to pick up from the warehouse.

We do not offer trade discounts, as our prices are already set at very competitive rates. We do consider discounts for large bulk orders case by case, depending on the product and quantity. If you have a bulk order in mind, send us the product and quantity and we will be happy to discuss it.

We usually do not ship overseas because of the high shipping costs, and many overseas customers prefer to buy from local suppliers to avoid them. If you would like a quote to deliver to New Zealand, send us your address. Alternatively, if you have friends or relatives in Australia, you can order with us, we will ship to their Australian address and you can arrange your own shipping from there.

If your kit arrives damaged, please email us at info@tiptopyards.com.au as soon as possible with a list of the damaged part numbers (you will find them in the assembly instructions) and photos of the damaged parts, so we can arrange for replacement parts to be sent to you.

Before you start assembly, we recommend checking the parts list to make sure all parts are there. If a part seems to be missing, check all the boxes carefully first, as it is often found in another box. If you still cannot find it, email us at info@tiptopyards.com.au as soon as possible with the missing part number so we can arrange a replacement.