Reviews
Store Reviews
My builder let me down big time, ignoring my requests for assistance with the carport he purchased, plus ignoring my mobility needs. I couldn't find out who he bought it from, resulting in me contacting every cantilever carport supplier, until I found Tip Top Yards. The lady couldn't confirm that Mr McPaul purchased from them, but after I sent photos through, were able to confirm the midel was from them, and sent through the specifications I needed.
Great customer service - even called to confirm I was ordering the correct product - much appreciated
Service was good, delivery prompt, polite and helpful!
Awning is exactly as described and I am very happy with it.
Relatively easy to instal but needs two people :)
easy to deal with and were able to help with documentation needed for a permit
Been great to deal with
Couldn’t be happier with the product. It came with everything I needed to put it together and it looks great. Highly recommend 👍🏼
Rosie was very helpful and honest with pre purchase enquiries
Accurate
Excellent thanks
Great service delivery pre Christmas in record time
very pleasing
Product was late arriving apparently due to a new courier we ordered a Martinique gazebo which had three damaged roof panels we have notified jasmine by phone and sent photos she was looking in to it. But still no answer back and not answering phone as yet
Excellent service and prompt delivery.
Nice looking kit.
Great experience and product.
I would have given a 5 but being in a regional area the delivery was very slow.
All good, Thanks.
Easy to navigate website and ordering. Delivery on time from a cheerful contractor.
Everything went according to plan. Slight damage to one of the beams (slightly crushed) but installer managed to straighten it out
Excellent, quick delivery.
Amazing website and product
Excellent on all counts.
Fantastic
The staff were great! They allowed us to pick up at the warehouse & the service of the supplier was amazing also.
Very happy with Service & delivery, everyone was very professional
Very happy with the process and delivery timeline.
Everything worked out well
The website, customer service and delivery was excellent.
Great quality and easy delivery - take your time and you won’t be disappointed with the results
Super easy to purchase and excellent communication. The Tip Top Yards team were really accomodating with coordinating my delivery and giving me extra info. And the patio cover was a dream to install!! Great experience all round!
easy to use website, simple checkout procedure, customer service actually get back to you, and very speedy delivery.
I am most impressed with your efficient handling of my order, which arrived in less than a week of being ordered. The awning is doing a good job and looks good . Bronwen
Fantastic communication
Brilliant purchase, very happy. Excellent communication and fast delivery.
Super fast turnaround item is fantastic all the products are
Ordered on a Sunday night delivered to me on Tuesday morning quicker than expected kept me updated as to delivery time and all in good order. Staff very helpful when
i rang as i missed a call from them to confirming its on the way.
TTY have been very transparent about the delays they have faced and have been patient with my requests. Very happy.
Excellent service thank you. Great communication and the driver kept me up to date with the delivery.
Online ordering was easy and delivery prompt. Service was faultless.
prompt delivery, good product
Speedy delivery, with great instructions
Great service and product
Good service relating to delivery
The website had plenty of helpfull information, the photos
& measurements were well detailed. I appreciated customer service, giving me advice of an upcoming price rise, due to a materials price rise. Therefore i was able to order early enough, to buy at the lower price.
Fast delivery and great product thanks
Only one thing disappointed me was when delivery person came he asked me to assist him to move from the truck. But I refused to help him because it's too heavy, he should come with another person to help him. But anyway he moved by himself.
I have a faulty part, your website doesn’t appear to be very responsive in returning my enquiry, its been almost a week now.
Excellent service & very fast delivery to Sunbury Victoria
Fantastic service. Eran was really helpful. The Palermo Netting set works perfectly on our gazebo. Would definitely use Tip Top Yards again
Service was good, delivery was rather delayed though. The delivery issues were problems with the carrier during Covid-19 issues.
Ordered during shutdown, so there was a bit of a delay before I heard anything. When I contacted customer support they answered promptly, advised the product was in the warehouse and a courier would contact to organise delivery, which they did.
I had a couple of question before I made the purchase and they were fully answered in a timely manner
Prompt service, easy to deal with, quick freight deliver from NSW to regional Victoria.
Quick and driver amazing, no problems where I wanted it stored.
Very happy with our gazebo. Easy to follow instructions, very well made. Nice and solid Looks fantastic 👍
Purchasing easy experiance, Recieved goods intact well packaged.
The customer service was great with communication but the delivery was way out it took a week longer than advertised.
Delivered much quicker than expected
Quick service and on time delivery
Easy to deal with.
Good website and clear photos and costs. Delivery was made in good time but the weight of the parts was a last minute surprise. Fortunately we had a trolley to move it.
Very satisfied, great product, easy instructions and prompt delivery.
Easy to order on website, Fast delivery and brilliant customer service. Highly recommend
All good except delivery came on wrong day requested.
Easy to order and delivery was excellent
the product and service were perfect
very good service. Goods arrived in terms of estimated time frames . Very responsive in terms of query
Service and response by TipTop Yards was first class.
The only comment is that the packaging of the Vitoria 5000 Car Port kit could due with review as some minor damage was experienced, as in my opinion the consignment weight of approximately 100kg is not sufficiently protected by the cardboard packaging.
Other than that I am very pleased with the product and service.
Website is easy to use. Items are well set out and pricing was well within our budget. Helpful customer service with all my questions about the installation process answered. Prompt delivery. The delivery driver helped us get our kits off the truck in horrible rainy, windy weather.
Very good customer service and prompt delivery
Simple ordering process and the amazing turnaround for delivery. Delivered the next day after payment. Only issue was the gazebo weighs about 70kg and they sent an elderly man to deliver. Lucky I had a few tradesmen on site who helped get it off the truck into my garage.
Needs more people for delivery or lift attached to truck. I had to unpack on footpath as delivery was left there.
Very prompt and professional
Excellent company, staff honest and helpful Deserves 20 stars
Product Reviews
On receipt of specifications, I then tried to find another builder. I contacted Rose again, sent through details of the parts I needed and received a quote for supply and delivery. I am still waiting for my carport to be put back up. My builder has cost me a lot of money, but without the help of Tip Top I would have had to put up with reduced access to my car with my walker. The service from Tip Top has been outstanding and I would recommend.
Extension fitted perfectly thank you
Ezy to assemble looks great
easy to fit wekk constructed and looks great installed
Clear assembly instructions, very stylish appearance. Very happy
Straightforward assembly. Sturdy and attractive design.
I will order another larger pergola through Tip Top Yards for my other deck. This one was very easy to put together and looks great.
This is our second Gazebo from Tip Top Yards. Easy to read instructions and methodical assembly. Looks Great!
Well packaged, clearly marked components, excellent condition.
Amazing product, easy to install
I love the modern look of my front door awning
Awesome Product. Good quality and sturdy. Good instructions to DIY.
Item looks good, haven't put on ad yet
Great gazebo. Pretty easy for two people to put together. Recommend extra person/s for putting legs on and moving into place
The outcome of the shed building project is excellent.
The base is treated pine which works very well with this sized shed.
The base took 2 days to build and establish. The shed took one day with the help of my son as it is a 2 man job.
All of the parts listed were packed, with nothing missing.
The instructions were very clear, well written and easy to follow.
All of the measured parts were accurate as were the drill holes. The whole thing is perfectly square.
It also looks attractive.
Made it easy to connect my 2 pergolas so I now have over 40 sqm of outdoor living space!
Great quality product that was super easy to install, has made a huge difference to the living space in our house! Over 40 sqm of extra outdoor room!
Also available at Bunnings for lower cost, but they had none in, and we needed to buy now. Nice looking unit, looking forward to installing it over the christmas break.
excellent product quality and an easy installation. Highly recommend Tip Top and the pergola.
Easy to assemble minimum of 2 people needed, instructions are good and need to be followed some pics aren't quite clear as to what their showing but self explanatory when you've got the pieces in your hand.
i did a lot of preassembling to check for hole alignment with the brackets the posts and beams some holes were just off but the trade i'm in it was no biggy to file the holes slightly also some of the threads in the brackets needed taping out as the screws wouldn't go in which would cause damage to the threaded bracket and screw, this was all checked and rectified on all threaded bracktes before assembly (6x1mm thread tap) once the main 4 posts and beams were up, squared up everything else went together easy. roof panels aren't what i was expecting but all fitted no problems and the 4 small corner end caps on the roof truss beam didn't quite fit properly. Good sturdy looking Gazebo couldn't be happier with it.
It was a long wait but it was worth it.
I couldn't be happier with the quality of the product and the single day set up. I would recommend having two or three people set it up but it's very quick and well labelled.
Looks nice and neat actually matches the colours of my doors. Very happy. But the instructions could be a bit clearer as my builder installed it and put the wrong rubber on the back part towards the wall so now I'm short 1 rubber to put between the perspective on top.
A great product. Very easy to assemble and looks fantastic. Extremely happy with the end result.
The gazebo looks great. This is definitively a two person build. The written instructions were easy to follow and the YouTube video was also helpful.
The curtain parts #7829 should probably be slid in earlier at step 6 before you put the bolts in (not at step 10).
Just wanted to say was super impressed. The delivery was speedy, with the most easiest instructions. We got the 7m pergola which comes with the joining kit.
Parts are strong and sturdy with no form of flex after completion. The colour was close to monument which is what we were after.
Was happy to see that the roof panels are sealed at the ends of the honeycomb, which stopped moisture and bugs getting in.
Would love to see if Palram make extra items, such as to block off gutter flow one end to have a downpipe on one side rather than both. And if they make covers to cover the base plate of the posts so it looks more seamless.
The whole pergola can be completed in a day with two people and was a pleasure making it.
Comprehensive instructions easy yo install, looks good, very impressed with the product
great design and price. easy to install
My purchased Milano Gazebo looks attractive, well made & seems quite sturdy following its installation to suitable concrete pads, for its posts.
The only thing my installer noticed, was that the included plastic caps, (to cover bolt & nut ends), will need to be siliconed in place, as the bolt length is just a small amount too long, causing them to be loose or fall off.
All good, it nicely done with my 2 friends.
The product itself is great. However the instructions did require some thinking outside the square as it was at times not to clear……. Otherwise it was just what I was looking for in size and height plus the colour in fact. 🙂
The only thing I felt was a little disappointing was the delivery fee which was a bit excessive being honest with you.
Goes together well, everything supplied and fits perfectly. Get a friend to help & don’t rush! The Gazebo is much sturdier than it appears in the brochure